Welcome new member

We take great pleasure in welcoming you to Optum Care Network

Quality care is our model

We work with your insurance company to provide you with excellent care. Our doctors, nurses and team of health care providers are all guided by one simple philosophy: do what’s best for you. Our health care team brings together leading, independent doctors who strive to provide the best care to meet your health care needs.

You have access to a number of important programs that complement the care you receive at your doctor’s office. Learn more about our programs and resources available to you.

Optum Care Network access

You’ll find that getting the care you need and staying healthy is easy. Your Optum Care Network primary care physician (PCP) will coordinate your health care and make sure you receive the care you need. Your PCP is “your family doctor” and your first contact if you need medical attention in a non-urgent situation. If you need to see a specialist, your PCP can help refer you to a great doctor in your area.


Make the most of your doctor visit by:

  • Bringing all your medicine bottles
  • Alerting your doctor about any allergies or side effects you have experienced, especially from any medicine.
  • Writing down all your questions, concerns and previous illnesses and surgeries, including dates
  • Updating your doctor about any specialist you are visiting

After-hours service

You have access to a number of important programs that complement the care you receive at your doctor’s office.

Learn more

Customer care

We want what’s best for you. An Optum Care Network customer service representative can help you find the right physician or specialist, assist with doctor appointments, coordinate with your selected health plan and assist you with any claim-related issues — all by simply calling Optum Care Network at

1-800-460-5051, TTY 711
Monday–Friday, 8 a.m.–5 p.m.

Click here to see frequently asked questions.

Learn more about our programs and resources available to you

Primary, specialty and urgent care clinic at Optum–Downey Brookshire

Our urgent care clinic located at Optum–Downey Brookshire features all-day walk-ins and is available for your primary care needs when your doctor isn’t available. In addition, we’re supporting key specialties like dermatology, ear, nose and throat and gastroenterology. In addition, we feature useful programs such as:

Hospital discharge program at Optum–Downey Brookshire

Optum Care Network providers and pharmacists are on site to meet with you and review your hospital stay, medicines and work together to ensure that you have everything you need to be able to support your transition home from the hospital.

Coumadin clinic

At our Coumadin clinic, our providers will work together with you to monitor your blood thinning medicines and answer any questions you may have regarding this treatment.

Diabetes management

Our diabetes management program helps to create an individualized treatment plan with an Optum Care Network provider and pharmacist that includes lifestyle changes and medicine management to help control your diabetes. This is done in conjunction with your primary doctor.

Activity center

Our activity center is right across the hall from our clinic and offers members educational and recreational events on a weekly basis. Visit events page for more information.


We offer discounted rates on Amwell telehealth. This allows you to speak to a doctor from the comfort of your own home using the Amwell app.

Welcome Wagon

If you have a Medicare Advantage plan and have selected Optum Care Network as your medical group, a provider will visit you at your home to conduct a health exam and answer any questions you have.

Social service programs

Our social services department is available to help you find resources that might be available in your community to help you manage your overall health.

Member support

Our friendly member support team is available to assist you with all of your health care questions and will reach out throughout the year to ensure you’re getting the care you need.