Frequently asked questions about AppleCare Medical Group

What is AppleCare Medical Group?

AppleCare Medical Group is multi-specialty physician organization comprised of hundreds of primary-care and specialist physicians. AppleCare Medical Group doctors contract with most insurance companies to provide clinical care for their patients.

Where do the AppleCare Medical Group physicians practice?

AppleCare Medical Group physicians are in office and clinic locations throughout Los Angeles County and in Orange County. These areas include Downey, South Gate, Lynwood, Lakewood, Bellflower, Cerritos, Buena Park and Whittier as well as in Anaheim, La Palma, Santa Ana and other areas.

How can I join AppleCare Medical Group?

All you need to do is talk to our member service representatives or your health plan to learn if your physician is a member of the AppleCare Medical Group family. If not, you can select among many highly qualified and skilled primary care or specialist physicians that are part of our medical group. You can also search for a local doctor in your neighborhood.

Join Now
Is AppleCare Medical Group a health plan?

AppleCare Medical Group is not a health plan; we are a physician group. Over the years, AppleCare Medical Group has helped thousands of people in our community, providing guidance, advocacy and resources. During times of illness or injury, it’s important to have local resources to turn to for help.

What types of health plans do AppleCare Medical Group doctors accept?

AppleCare Medical Group doctors have contracts with many different types of health plans to offer our patients the freedom to choose what’s best for them. We purposely do not contract with just one plan nor do we own a health plan. We believe by offering options to our members, we allow our members to choose from a full spectrum of options among Medicare and commercial health plans.

What advice would you give seniors who are confused about the changes in Medicare?

Call us and encourage your friends, neighbors, caregivers and family members with questions to do so as well. Over the past 15 years, AppleCare Medical Group has invested in Customer Care Coordinators who are knowledgeable in senior care and who can help you navigate the healthcare maze. There is a lot of change occurring in Medicare, and we can make it easier for you to make good decisions about your health care.

Frequently asked questions about when to use the ER

When is it necessary to go to an Emergency Room instead of an Urgent Care?

You should call 911 and go to the nearest emergency room for all potential, life-threatening medical problems that need immediate attention. Examples of emergency situations include poisoning, inability to breathe, chest pain, serious head injury or loss of consciousness.

Should I call my doctor after his/her offices closes? Is my doctor too busy?

Yes, you should call your doctor whenever you need medical care. Your doctor is never too busy to talk to you. You may be asked to leave a message with your doctor’s answering service and then your doctor will call you back usually within 30 minutes.

What should I do when I am sick and my doctor does not call me back and I cannot wait until the next day for an appointment?

You can go to one of the Urgent Care Clinics or you can call our Customer Service department at 1 (800) 460-5051, TTY 711, Monday – Friday, 8:00 am to 5:00 pm. We will help you with nurse advice or directions to your nearest Urgent Care Clinic.

Do urgent care clinics cost less than emergency room visits?

Urgent Care Clinics cost LESS than Emergency Room visits. Most patients have to pay Emergency Rooms $50 to $100 out of their own pocket. Urgent Care visits cost about the same as your doctor visits.

Will I have to wait a long time in the Urgent Care Center for a doctor to see me?

Urgent Care Clinics have much shorter waiting times than Emergency Rooms since patients with serious, life-threatening medical conditions are seen first.

Should I call my doctor after my Urgent Care visit?

It is very important for you or someone in your family to call your doctor within 24 hours of any emergency room or urgent care center visit so that your doctor is informed of your condition and can plan for any follow-up care that you might need. Your doctor must be kept informed of all of your medical care including immunizations such as flu vaccines and any urgent care that you have received.

What can I do to avoid using the Emergency Room?

You can call AppleCare Customer Service at 1 (800) 460-5051, TTY 711, Monday – Friday, 8:00 am to 5:00 pm. We will help you make a decision regarding Urgent Care services and how to get immediate help from your health plan’s nurse advice line. Also by making at least annual check-up appointments and keeping your doctor informed of all your health care needs, your doctor can be more attentive to your overall health and continue to coordinate every part of your health care needs.